Copyright Policy and Notice-and-Takedown

1. What this covers

Cabica Ltd supplies software to licensed taxi and private-hire operators. Most of what the platform holds is operational data — bookings, addresses, fares — and is not the sort of thing copyright disputes arise over.

There is user-uploaded content, though, and this policy covers it:

• operator logos, brand assets and colour schemes uploaded for white-labelling;
• website copy, "about us" text and marketing content an operator enters;
• driver documents and photographs;
• custom place names, notes and descriptions;
• anything else a user uploads or types into the platform.

It also covers our own website and apps, if you believe something there infringes your rights.

2. Where to send a notice

Designated Agent

Copyright Agent, Cabica Ltd

Email

copyright@cabica.co.uk

Alternative

legal@cabica.co.uk

Response time

Acknowledged within two business days

Email is the fastest route and the one we monitor. Put "Copyright notice" in the subject line.

3. What a valid notice must contain

For us to act, a notice must include all six of these. This is what § 512(c)(3) requires, and an incomplete notice may not be actionable:

1. A physical or electronic signature of the copyright owner, or someone authorised to act for them.
2. Identification of the copyrighted work you say has been infringed. If several works are covered by one notice, a representative list.
3. Identification of the material you say is infringing, with enough detail for us to find it — a URL, a screenshot, the operator name and the screen it appears on. "Somewhere on your platform" is not enough and we will have to come back to you.
4. Your contact details: name, address, telephone number and email address.
5. A statement that you believe in good faith that the use is not authorised by the copyright owner, its agent, or the law.
6. A statement that the information in the notice is accurate and, under penalty of perjury, that you are the owner or authorised to act on the owner's behalf.

4. What we do when we receive one

1. Acknowledge within two business days.
2. Assess whether the notice is complete and whether the material is ours to act on. If it is incomplete, we tell you what is missing.
3. Remove or disable access to the material, usually within two business days of a valid notice. Where the material is one item inside a working dispatch system, we disable that item rather than taking a live operator offline — an operator cannot stop taking bookings over a disputed logo.
4. Notify the user who uploaded it, with a copy of the notice, and tell them about the counter-notice route.
5. Record the notice and what we did, so repeat infringement is visible.

We act expeditiously on valid notices. We do not act on notices that are obviously groundless, that are about material we do not host, or that are attempts to remove lawful criticism or a competitor's legitimate content.

5. If your content was removed by mistake

If you believe your material was removed in error or as a result of misidentification, send a counter-notice to the address in section 2 containing:

1. your physical or electronic signature;
2. identification of the material that was removed and where it appeared before removal;
3. a statement, under penalty of perjury, that you have a good-faith belief the material was removed as a result of mistake or misidentification;
4. your name, address and telephone number;
5. a statement that you consent to the jurisdiction of the Federal District Court for the district in which your address is located (or, if outside the US, any district in which we may be found), and that you will accept service of process from the person who sent the notice.

On receiving a valid counter-notice we forward it to the complainant. If they do not tell us within 10 to 14 business days that they have filed a court action seeking to restrain the activity, we may restore the material.

If you are in the UK and would rather not consent to a US court, tell us — we will handle the dispute under UK law instead, and we will say so to the complainant. The DMCA route is offered because it is often the fastest; it is not the only one.

6. Repeat infringers

We have a policy of terminating, in appropriate circumstances, the accounts of users who repeatedly infringe copyright. This is a condition of the § 512 safe harbour and it is also simply how we intend to run the service.

• A first valid notice results in removal and a warning.
• A second results in removal and a formal warning to the account owner.
• A third normally results in termination of the account.

We take into account whether notices were contested and whether any were withdrawn or defeated by counter-notice. A notice that was successfully rebutted does not count against an account.

7. Our own copyright

The Cabica platform, its software, source code, interface designs, documentation, website copy, illustrations and brand are the property of Cabica Ltd and are protected by copyright, database right and trade mark law in England and Wales and internationally.

Subscribing to the platform licenses you to use it. It does not license you to copy it, to build a competing product from it, or to use our name or logo except to say truthfully that you use our software.

If you see the Cabica software, its interface or its documentation being copied or resold, please tell us at copyright@cabica.co.uk. We do pursue it.

8. Trade marks and other rights

This policy is written around copyright because that is what most notices concern. We handle other complaints on the same footing:

• Trade marks — tell us the mark, the registration number if you have one, the goods or services it covers, and where on the platform you say it is being misused.
• Passing off — explain the goodwill, the misrepresentation and the damage.
• Defamation — identify the exact words and why they are false. UK defamation notices should follow the Defamation Act 2013 and the Defamation (Operators of Websites) Regulations 2013, which give us a specific process and give you a route to the poster's details.
• Privacy and image rights — send it to our privacy address instead; it will be handled as a data-protection matter.