Terms of Service

1. Agreement

These Terms of Service (“Terms”) govern your access to and use of the Cabica platform and website. By creating an account, requesting a demo, or using the service, you agree to these Terms on behalf of your firm. If you do not agree, do not use the service.

2. Definitions

“Platform” means the Cabica dispatch console, driver app, passenger app, and related management tools. “Customer” means the operator firm that subscribes. “Users” means the customer’s staff, drivers and passengers who access the platform.

3. Accounts

You are responsible for the accuracy of your account details, for maintaining the confidentiality of login credentials, and for all activity under your account. You must notify us promptly of any unauthorised use.

4. Acceptable use

• Use the platform only for lawful taxi and private-hire operations and in line with your local licensing conditions.
• Do not attempt to disrupt, reverse-engineer, or gain unauthorised access to the platform.
• Do not upload unlawful content or use the platform to infringe the rights of others.

5. Fees & payment

Subscription fees are billed monthly per the plan you select. Payment processing is handled by Stripe; card and transaction fees may apply. Fees are exclusive of VAT unless stated. Late or failed payment may result in suspension of the service after reasonable notice.

6. Service availability

We work to keep the platform available and reliable, but do not guarantee uninterrupted service. We may carry out maintenance and will give reasonable notice of planned downtime where practical.

7. Intellectual property

Cabica and its licensors own all rights in the platform and its software. You retain ownership of your operational data. White-label branding you configure remains yours; you grant us a limited licence to display it within the apps we deliver on your behalf.

8. Liability

Nothing in these Terms excludes liability that cannot be excluded by law. Subject to that, our total liability arising from the service is limited to the fees you paid in the 12 months before the claim. We are not liable for indirect or consequential loss.

9. Termination

You may cancel your subscription at any time, effective at the end of the current billing period. We may suspend or terminate access for material breach of these Terms. On termination we will make your data available for export for a reasonable period.

10. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.

11. Contact

Questions about these Terms? Email legal@cabica.co.uk or write to Cabica, Greater Manchester, United Kingdom.