Passenger Profiles and Booking History
Name, number, saved pickup and drop-off addresses, notes for the driver, and every job that customer has ever taken with you — with the fare, the driver and the outcome.
Taxi CRM
A Taxi CRM That Lives Inside Dispatch
Every passenger, corporate account, saved address and past fare attached to the booking screen — not stranded in a separate CRM nobody in the office opens.
- Caller recognised before you answer
- Corporate accounts billed automatically
- One record — no CRM sync to maintain
dispatch.cabica.co.uk/customers
Most taxi firms don’t need a general-purpose CRM. They need to know who is calling, where that customer usually goes, what they were charged last time, whether they’re on an account, and whether that account has paid. Cabica keeps all of it against the customer record and puts it on the screen the moment a booking starts.
Because the CRM and the dispatch system are the same system, nothing has to sync. A phone booking updates the customer’s history instantly, an account job lands on that company’s invoice automatically, and a loyalty credit or promo code is applied to the fare before the driver is even offered the work.
What the Taxi CRM Holds
Customer data that earns its keep — because the office actually sees it at the moment it matters.
Corporate and School Accounts
Account customers book on credit, jobs are collected against the account through the month, and invoices are produced from the same data with a per-account rate card and PO references where you need them.
Caller Recognition on the Booking Screen
A known number is matched to its customer as the booking opens, so their usual addresses and notes are one click away instead of a conversation.
Loyalty Credits and Promo Codes
Run reward credits and discount codes without a spreadsheet. Both are applied to the fare automatically at booking time and reconciled against driver earnings, so a promotion never quietly costs a driver money.
Ratings, Complaints and No-Shows
Ratings and incidents sit on both the driver and the passenger record, so a repeat no-show or a persistent problem is visible before you send another car.
Reporting That Answers Real Questions
Busiest zones and hours, revenue by account, driver performance, cancellations and completed jobs — exportable when your accountant asks.
Worth It if Any of This Sounds Familiar
- Regular customers repeat their address every single time they ring
- Account invoicing is a spreadsheet job at the end of the month
- Nobody can say what a corporate client is actually worth per year
- Customer notes live on sticky notes around the desk
- You run promotions but can’t measure what came back
FAQ
Common Questions
What is a taxi CRM?
A taxi CRM is the customer side of a taxi management system: passenger and corporate account records, saved addresses, booking and payment history, ratings, loyalty and invoicing. In Cabica it is not a bolt-on — the CRM is part of the dispatch platform, so a booking taken on the phone updates the customer record the moment it is saved.
Do we need a separate CRM like Salesforce or HubSpot as well?
For running the taxi business, no — passenger records, account customers, invoicing and history are all in Cabica. Firms with a dedicated B2B sales team sometimes keep a general CRM for the sales pipeline; the two do different jobs and Enterprise plans include API access if you want to feed one from the other.
Can we import our existing customer list?
Yes. Customers, drivers and vehicles can be imported from CSV exports of your current system during onboarding, so you start with your history rather than a blank screen.
How do corporate accounts get invoiced?
Account jobs are collected against the company through the billing period and turned into an invoice with every journey itemised. Rate cards, credit limits and PO references are set per account.
Is customer data held securely and within UK GDPR rules?
Customer data is held in encrypted cloud infrastructure with per-firm isolation, access is role-based so drivers only see what a job requires, and passengers can request export or deletion of their data. See our privacy policy for the detail.