Privacy Policy

1. Who we are

Cabica (“we”, “us”, “our”) provides a cloud platform for UK taxi and private-hire operators, including dispatch software, driver and passenger apps, payments and compliance tools. This policy explains how we handle personal data for our marketing website and platform. For the purposes of UK data-protection law, Cabica is the controller of the data described below.

2. Information we collect

We collect only what we need to provide and improve the service:

• Details you give us — name, firm name, email, phone number and any message you send when you request a demo or contact us.
• Account & operational data — for operator customers, the bookings, driver, vehicle and payment records processed through the platform.
• Technical data — IP address, device and browser type, and pages visited, collected through cookies and similar technologies.

3. How we use it

We use personal data to respond to enquiries and arrange demos, to provide and administer the platform, to take payment, to meet legal and licensing obligations, and to keep the service secure. We do not sell your data.

4. Legal bases

We rely on legitimate interests (to run and market our business), performance of a contract (to deliver the platform to customers), consent (for optional cookies and marketing email, which you may withdraw at any time), and legal obligation (for tax, accounting and licensing requirements).

5. Sharing

We share data only with trusted processors who help us operate — for example our payment provider (Stripe), hosting and analytics suppliers — under contracts that require them to protect it. We may disclose data where required by law or a licensing authority.

6. Retention

We keep personal data only as long as necessary for the purposes above or as required by law. Enquiry data is retained for up to 24 months; operational records are kept for the life of the customer account and any statutory period thereafter.

7. Your rights

Under UK GDPR you have the right to access, correct, delete or port your data, to object to or restrict processing, and to withdraw consent. To exercise any of these, email privacy@cabica.co.uk. You may also complain to the Information Commissioner’s Office (ICO).

8. Cookies

We use essential cookies to run the site and, with your consent, analytics cookies to understand usage. You can control cookies through your browser settings.

9. Contact

Questions about this policy? Email privacy@cabica.co.uk or write to us at Cabica, Greater Manchester, United Kingdom.