End User Licence Agreement

1. This agreement

This End User Licence Agreement ("EULA") is between you and Cabica Ltd ("Cabica", "we", "us"). It covers the passenger app and the driver app we build, including versions published under an operator's own name and branding.

By downloading, installing or using the app, you accept this EULA. If you do not accept it, uninstall the app.

2. Your licence

We grant you a personal, non-exclusive, non-transferable, revocable, limited licence to install and use one copy of the app on a device you own or control, for your own use, for as long as you comply with this EULA.

The app is licensed, not sold. Cabica and its licensors keep all rights in it — the software, the design, the name, the artwork and everything else. You get permission to use it. You get nothing else.

You must not:

• copy the app, except the copy your device makes in normal use;
• reverse-engineer, decompile, disassemble or attempt to derive the source code, except to the extent that sections 50B and 296A of the Copyright, Designs and Patents Act 1988 permit and we have refused a written request for the information you need;
• modify the app, or create anything derived from it;
• rent, lease, lend, sell, sublicense or distribute the app, or make it available over a network to anyone else;
• remove or obscure any copyright, trade mark or other proprietary notice;
• use the app on a device you have jailbroken or rooted, where doing so defeats the security the app relies on;
• use automated means to interact with the app or the service behind it, or attempt to bypass any limit, authentication or security control;
• use the app to break the law, harass anyone, or interfere with the service.

3. What the app does, and what it does not

The app is a booking and communication tool. It lets you request a journey, see a fare estimate, track a vehicle, pay, and message the driver or the office. In the driver app it lets you receive offers, run jobs, and see your earnings.

We do not provide transport. Cabica is not a taxi company, is not a private-hire operator, holds no operator's licence, and does not employ or engage any driver. Every journey is arranged and carried out by the licensed operator whose branding appears in the app.

That distinction decides who answers what:

A late car, a rude driver, a dirty vehicle, a fare dispute, a lost item, an accident

The operator. Contact them — their details are on the About screen in the app.

A crash, a screen that will not load, a notification that never arrives, a bug

Us. Report it to support@cabica.co.uk or through the operator, and we will fix it.

A charge you do not recognise

The operator first — they took the payment. If it is a platform fault, they will bring us in.

Your personal data

The operator is the controller. See the Privacy Policy for how to ask, and section 8 below for the buttons.

4. Your account

You need an account to use the app. You are responsible for keeping access to it — your phone, your number, your passcode.

• Give accurate details. A wrong phone number means a driver cannot reach you.
• Do not let someone else use your account, and do not use anyone else's.
• Tell the operator immediately if you think someone else has got into your account.
• One person, one account. Accounts created to evade a block or a ban may be closed.

The operator may suspend or close your account for non-payment, abuse of drivers or staff, or repeated no-shows. That is their decision under their own terms, not ours.

5. Device permissions, and why each one is asked for

The app asks for permissions. Each one exists for a specific job, and you can refuse — some features simply stop working if you do.

Location

Passenger app: to set your pickup point and show you where your car is. Driver app: to receive nearby offers, to let the office and the passenger see where you are while you are on shift, and to run the meter. The driver app tracks location while on shift, including in the background, because a dispatch system that loses a driver behind a lock screen is not a dispatch system.

Notifications

Ride offers, driver arrival, trip updates. In the driver app an offer can take over the screen while the phone is locked, because an offer you cannot see is an offer you lose.

Camera and photos

Driver app only: to photograph licence, badge, insurance and MOT documents for the operator.

Phone

To call the driver or the office with one tap.

Display over other apps

Driver app only, on some Android devices: so an incoming offer appears over whatever is on screen.

Location in the driver app is collected while you are on shift and stops when you go off shift. It is used for dispatch, safety and the meter, and it goes to your operator, not to us for our own purposes.

6. Payments

Fares are set by the operator. Where you pay by card in the app, payment is processed by Stripe. Cabica never sees or stores your card number — it goes from your device to Stripe directly.

Saving a card stores it with Stripe, not with us. What the app shows you is the brand and the last four digits, which is all we hold.

Refunds, cancellation fees, waiting time and disputes are between you and the operator, under their terms.

7. Things you put into the app

Messages, ratings, reviews, saved addresses, and documents you upload remain yours. You give the operator, and us as their processor, the licence needed to store and display them for the purpose you sent them for.

You must not upload anything unlawful, anything you have no right to upload, or anything designed to harm the service or another user. Uploaded files are checked, and anything that is not what it claims to be is rejected.

Ratings and reviews should be honest and about the journey. The operator may remove anything abusive, defamatory or irrelevant.

8. Deleting your account and your data

Passengers. Open the app, go to your profile, and choose Delete my account. It happens immediately. Your name, phone number, email, saved addresses, saved cards and any messages you sent are erased.

Passengers, before you do it: you can also choose Download my data first, which gives you everything held about you as a JSON file.

What survives deletion, and why: the operator must keep the financial record of journeys you have already taken — HMRC requires six years — and the licensing record of who was carried when. Those records are kept with your name, number, address and any free text stripped out of them, so what remains is a fare and a date that no longer points at a person. That is erasure as data protection law defines it, and it is irreversible.

Drivers. You can download your data from the app at any time. Deleting a driver account is a request to the operator rather than a button, because the operator is legally required to keep your licensing checks and your earnings history — and your earnings history is part of their accounts, not only yours. Use Request data deletion in the app; the operator must answer within one month.

If an operator will not answer, write to us at legal@cabica.co.uk and we will help you reach them.

9. Updates and availability

We update the app to fix problems, add features and keep it secure. Some updates install automatically depending on your device settings. Some are required — an old version may stop working when the service it talks to changes.

We may change or withdraw features. Where a change materially reduces what the app does, we will say so. We do not guarantee that the app will keep working on old operating systems or devices indefinitely.

10. Disclaimer

The app is provided "as is" and "as available". To the fullest extent permitted by law, and subject always to section 11, we exclude all implied warranties and conditions.

In particular, we do not warrant that:

• the app will be uninterrupted, error-free or available at any given moment;
• fare estimates, arrival times, distances, routes or map data are accurate — they come from third-party services and are estimates;
• a booking will be accepted, or a driver will be available;
• notifications will always arrive, or arrive on time — that depends on your device, your network and the operating system.

11. Liability

We do not exclude or limit our liability where the law does not allow it. That includes liability for death or personal injury caused by our negligence, for fraud, and for anything else that cannot be excluded under England and Wales law.

If you are a consumer, you have legal rights under the Consumer Rights Act 2015 that this EULA cannot take away, including the right to digital content that is of satisfactory quality, fit for purpose and as described. Nothing here affects them.

Subject to that:

1. we are liable only for loss that is a foreseeable result of our breach of this EULA;
2. we are not liable for loss arising from the journey itself, or from the acts or omissions of the operator or the driver — that is the operator's responsibility;
3. we are not liable for business losses. The app is for personal use; if you use it for a business, we have no liability to you for loss of profit, business, or opportunity;
4. we are not liable for loss caused by your device, your network, or your failure to install an update we told you was required.

12. App stores

You also have to comply with the rules of the store you got the app from.

Apple. This EULA is between you and Cabica, not Apple. Apple is not responsible for the app or its content and has no obligation to support or maintain it. If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any); to the maximum extent permitted by law Apple has no other warranty obligation. Apple is not responsible for addressing any claim relating to the app, including product liability, regulatory non-compliance, or consumer protection claims. Apple and its subsidiaries are third-party beneficiaries of this EULA and may enforce it against you.

Google. This EULA is between you and Cabica, not Google. Google is not responsible for the app or its content.

13. Ending this licence

This licence ends automatically if you break its terms. It also ends when you delete the app, or when your account is closed.

When it ends, stop using the app and remove it from your devices. Sections 2 (our rights in the app), 10, 11 and 13 survive.

14. Governing law

This EULA is governed by the law of England and Wales.

If you are a consumer resident in Scotland or Northern Ireland, you may bring proceedings in your own courts. If you are a consumer resident elsewhere in the UK, the courts of England and Wales have jurisdiction. If you are a consumer resident in the EU, you keep the protection of the mandatory laws of your own country and may bring proceedings there.

There is no arbitration clause in this agreement and no waiver of your right to take part in group proceedings. Both would be unenforceable against a consumer here, and we would rather not pretend otherwise.

Questions: legal@cabica.co.uk.